FOR PASSENGERS:

Please verify that the date, time, price, and destination on your ticket match your requirements before traveling. Remember to print the ticket and present it to the driver when boarding. If the ticket is nominative, keep in mind that it is non-transferable and only valid for the day, time, and specific services specified on it. Any claims must be made before boarding the bus or at our agencies.

Refunds: Tickets purchased through www.condorestrella.com.ar via the internet do not have the option of changes and can only be refunded by the cardholder, subject to penalties. For more information on refunds, you can use the online self-management form here or request operators to do it for you here.

IMPORTANT: a) Refunds will only be accepted up to 1 hour before the departure of the purchased service, without exception. b) Emails received outside our Customer Service hours will be responded to first thing the next day. Do not forget to consider this information, especially in cases of ticket refunds as you could lose the entire amount. c) The refund of the ticket implies the following retentions according to M.T.N 1317/53: 30% within 24 hours of the departure of the bus, 20% within 48 hours of the bus departure, and 10% with more than 48 hours prior to the bus departure.

Luggage: Your ticket allows you to carry a handbag weighing up to 20 kg. Consult with the driver regarding additional luggage costs if necessary.

Transactions: Credit card transactions are authorized by NPS Argentina s.a. It is important to remember that the conditions and responsibilities associated with the use of credit cards are the responsibility of the card issuer.

All details of international services, refunds, luggage, and privacy policy can be found in the links provided in this document. Remember that some promotional fares do not allow changes or refunds. Please check the conditions of your ticket in advance.

Subject to Verification Purchase: Any ticket or ticket purchased under this type of contract and paid in advance with a credit card or debit card or any other electronic payment method is subject to verification by Condorestrella.com.ar. The transportation company or service provider reserves the right, in case of any irregularity, to require the ticket holder or passenger to provide clear and concrete evidence of the payment method used for the ticket payment, which must be presented to the authorities of the bus terminal or corresponding transportation agency, before the service is provided. Condorestrella.com.ar reserves the right to cancel a transaction in any case it deems appropriate, informing the customer at the email address or phone provided at the time of online purchase or through the call center. All operations are verified and in case of irregularities found, the purchase will be cancelled without prior notice.

Minors Traveling: Check requirements and necessary documentation by clicking here. It is the passenger's responsibility to present all required documentation before traveling; failing to meet the requirements will result in the loss of the service in its entirety, without exceptions.

Legal: The location of the processing entity is the legal jurisdiction for the transaction, governing the contractual relationship between the merchant and the cardholder.

All credit and debit card transactions are charged at the point of purchase. Please note that your credit and/or debit card will be charged directly at the time of the transaction.

Tickets issued with promotional fares are non-refundable and non-changeable in any way.